Refund Policy
Last updated: June 5, 2026
1. Overview
This policy explains refunds for paid plans purchased through Brain. Payments are processed by Stripe. This policy applies in addition to any mandatory rights you have under applicable consumer-protection law.
2. Pro subscriptions
Pro is billed in advance on a recurring basis. You can cancel at any time from the billing portal; your subscription remains active until the end of the current billing period, and you will not be charged again. We generally do not provide refunds for partial billing periods already started, except where required by law.
3. Lifetime purchases
Lifetime is a one-time purchase. You may request a full refund within 14 days of purchase if you are not satisfied. After 14 days, Lifetime purchases are non-refundable, except where required by law.
4. How to request a refund
To request a refund, contact us at [support@yourdomain.com] from the email associated with your account, including your purchase details. Approved refunds are returned to your original payment method via Stripe and may take several business days to appear.
5. Failed payments
If a recurring payment fails, we may retry the charge and notify you. If payment is not completed, your Pro access may be downgraded to the free plan. Your data is retained as described in our Privacy Policy.
6. Chargebacks
If you believe a charge is incorrect, please contact us first so we can resolve it quickly. Initiating a chargeback without contacting us may result in suspension of your account while the dispute is reviewed.
7. Statutory rights
If you are a consumer in the EU/EEA, UK, or another jurisdiction with a statutory withdrawal or cooling-off period, those rights apply. Note that where you request immediate access to digital content, you may acknowledge the loss of the withdrawal right once the service has begun, to the extent permitted by law.
8. Contact
Questions about refunds? Contact us at [support@yourdomain.com].